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About A Cup of Innovation (15 July 08)


Thanks for the insight on coffee. The last time we were in Seattle, we found a Starbucks on every street corner downtown with lines at almost every one! One question - Jim Thompson taught me everything I know - How has the paper industry made Starbucks more profitable? Did the paper cup process end up with a less expensive product or did it just support a Starbuck's "green" initiative? I certainly enjoyed Ed Turner's letter, having lived through several of the same experiences. It recalls the approach-avoidance concept that when one location develops and implements an innovative plan with success, sometimes other locations do not have the same results - because they didn't come up with the plan and don't feel ownership. If some LEADER can come up with a way to circumvent this very human condition, he or she will become president.

Gene Canavan
Prattville, Alabama, USA


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